teletrainings (Sid Johns)


As a successful telephone professional, one of the most sought after abilities is telephone training. Essentially, telephone courses are geared towards telephone selling training, telephone skills development or simply telephone training as the ultimate goal is to make sure that you are able to help your clients and yourself with the proper telephone skills, thereby creating lasting and positive client relationships. Telephone skills can be broken down into many areas, such as: Hands-On Experience, Reading and listening, Typing and Layout, Call Direction and Reservation, Etc. With the correct training under your belt, you will be able to work in a number of capacities and help your clients with the proper telephone techniques and business telephone skills needed for success. It is very important to consider what your options are and how you can achieve optimum telephone skills and knowledge. You can find many self-help programs, books and other courses that will teach you to become more proficient at certain aspects of the telephone art. Generally, many new businesses start off with a telephone training program in order to improve their overall telephone skills and knowledge before hiring an in-house telecommuting specialist. In fact, many successful small businesses began their success by following a proven small business telephone training program. Some of the important topics that good telephone skills training program will cover are: Etiquette, Body Language and Personality, How to Make Great Phone Conversations, How to Be a Great Host and much more. It is always recommended that you try to get as much information on a specific topic as possible before enrolling in a phone skills training class. You may do some research online or even better consult with other successful business people to get their take on what worked best for them. One area that I see constantly being overlooked is courtesy. There is always a way to say thank you or leave a message but there are times when it is impossible to have the conversation continue without making sure the other party felt the courtesy was extended properly. In fact, this is one area where many failed in their small business ventures because they could not follow proper telephone etiquette. It is almost impossible to give someone the time of day unless they initiate the conversation, at which point you always need to follow correct etiquette. Remember, you never know when you are talking to a potential client on the phone. If you are not careful, they may decide to pick up the phone and begin asking you questions that may not be a good time for a phone conversation. It is even worse if you forget to thank them after the call and they call you later to find out you did not remember to say thank you. These are all examples of why telephone etiquette is extremely important, which is why you should incorporate telephone skills training into your business plan. Another area of importance in telephone doctor customer service is your ability to listen. Many times we make mistakes that do not sound very big. For example, if you were calling from overseas and the person on the other end didn't understand your accent, you probably didn't speak English and this would not have any impact on their business. However, if you were using your soft skills or simply listening properly, you could possibly make the person feel like you really care about the situation. If you aren't sure how to develop good telephone voice mail etiquette, a good idea is to learn how to develop good telephone voice mail etiquette while on the phone with your clients. To help your business grow, you can make sure all of your agents have excellent telephone voice mail etiquette skills. Of course, even if you just want to make sure your receptionists are following good telephone etiquette, you can take a look at your own office staff and see how they are doing. You will be able to see where things get off track and make sure you are addressing those problems when they occur. Even your employees might benefit from a telephone etiquette training program in the future! It is always helpful to train your employees before they go out on the phone with customers. Most of the time, people think they know better than telemarketers, but they really don't. They get nervous when placed on the phone, especially if there is another call on the line. The best way to get your employees accustomed to the idea of not being able to put a smile on their face while talking to someone is by having a Telephone Skills Training Program. This way, you won't have to worry about losing your cool when you have an important client on the line. When you consider everything that Telephone Training does for your business, it is easy to see why you need to invest in this type of program. You can improve your customer service skills and make your office more productive. In addition, you will find that you are making a great impression on your clients when you use the Telephone Skills Training program. No matter what kind of corporation you operate in, you should always strive to provide your customers with the best service possible.

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